How to Make Your Short-Term Rental Guests Feel Welcome

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How to Make Your Short-Term Rental Guests Feel Welcome
How to Make Your Short-Term Rental Guests Feel Welcome
How to Make Your Short-Term Rental Guests Feel Welcome
How to Make Your Short-Term Rental Guests Feel Welcome
How to Make Your Short-Term Rental Guests Feel Welcome

1. Make sure your visitors are aware of what to expect.

Renting a house without seeing it beforehand is always a risk. It’s all part of the enjoyment. Tell them about the strange layout, the squeaky elevator, and the strange neighbor who always appears when they approach.

2. Provide precise instructions to your home for visitors.

It’s possible that your street address and a link to a Google map will suffice. However, if your property is difficult to find or your visitors are unfamiliar with the area and language, they will require precise instructions.

3.  Ascertain that guests are able to enter.

If your visitors only require one thing from you, it’s to show them how to get through the door. What’s the worst that might happen? You’d be shocked at what you’d find.

4. Keep the house clutter-free and spotless.

A welcome home is well-kept and tidy. Short-term rental visitors don’t expect your home to be as spotless as a hotel room.

5. Provide the fundamentals

When we arrived late at night to a Santa Fe casita, there was only one nearly empty roll of toilet paper. We’ve stayed in places where each of us had only one used towel, a sliver of soap, and bare kitchen cabinets.

6. Leave a friendly note with a welcome present 

“We want you to enjoy being here,” says a welcome present. Guests always appreciate hosts who leave a little food and drink — fruit, crackers, cheese, cookies, bottled water, sodas, wine or beer, and possibly some bread, eggs, butter, jam, cereal, and milk – along with a friendly message wishing the guests a pleasant stay.

7.Provide a user guide to visitors 

One of the Paris apartments where we stayed had a recently refurbished kitchen with gleaming new stainless steel appliances, including a cutting-edge induction cooker.

8. Have someone on hand to assist guests if they require assistance 

Make sure your guests have the contact information for someone you can call if a pipe bursts or the furnace goes out.

9. Volunteer to be a virtual tour guide

Learning a new location is one of the most enjoyable aspects of living in someone else’s home. In addition to the tourist guides, thoughtful hosts put up a welcome packet of suggestions and information.

10. Upon their arrival, check in with the visitors.

Give guests a call a day or two after they arrive, unless you’re halfway up a mountain with no cell phone coverage, to make sure they’re settled in and to answer any queries. Knowing that your guests are comfortable and that everything is in order allows you to relax and enjoy yourself.

11. Keep in touch

Send a pleasant letter to guests once you’ve unpacked and recovered from jet lag. Thank them for taking such good care of your home (if they did), and tell them you’d welcome them back as visitors.

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